Refund & Cancellation Policy

Automatic renewal

Kodey Pro subscriptions renew automatically at the end of each billing period (monthly or annual, depending on your plan) using the payment method on file, until you cancel. You can cancel at any time before the next renewal to avoid being charged for the following period.

How to cancel

To cancel Kodey Pro:

• Sign in and open your Account page in Kodey.
• In the plan section, choose Manage subscription. This opens the secure Stripe Customer Portal.
• Select Cancel plan in the portal and confirm.

Cancellation takes effect at the end of your current paid billing period — see below. If you run into any trouble, contact Kodey Support.

What happens after cancellation

When you cancel:

• Your subscription is set to end at the close of the current paid billing period.
• Kodey Pro remains fully active until that date — you keep what you paid for.
• When the period ends, your account returns to the Free plan automatically. You are not charged again.

Your code always stays yours. Cancelling Pro never deletes your documents, folders or Code Library content. Your work remains in your account and accessible after the downgrade.

Pro features after cancellation

Once your Pro entitlement ends, Pro-only features — such as the Extended Language Pack, 30-day Version History and extended File Drop expirations — become unavailable. Your existing code and documents are not removed or held hostage; they remain in your library under the Free plan.

Content created while on Pro (for example, documents using Pro-only languages) remains stored in your account, though Pro-only editing or viewing capabilities for it may require an active subscription to use again.

Refunds

Refund requests are reviewed individually where appropriate and subject to applicable law. If you believe you were charged in error, or you have a billing question or refund request, please contact Kodey Support with your account email and purchase details and we will look into it.

Where consumer-protection law in your jurisdiction grants you specific refund or withdrawal rights, those rights apply and are not limited by this policy.

Failed payments

If a renewal payment fails, Stripe may retry the charge for a period of time. If the payment ultimately cannot be collected, your Pro subscription may lapse and your account will return to the Free plan. As with cancellation, your code and content are not deleted when a subscription lapses.

Price changes

If Kodey Pro pricing changes in the future, the new price may apply to your subsequent billing periods, subject to any notice required by applicable law. Price changes never apply retroactively to charges already completed.

Billing questions

For anything related to billing, cancellation or refunds, reach us through Kodey Support. Including your account email and approximate purchase date helps us resolve things faster.